Returns & Warranty

At MOBO, we strive to provide our customers with a worry-free shopping experience. If you're not satisfied with the items you've received or have discovered quality issues, please follow the return and exchange policy below.

1. Return Application Period

Unless otherwise specified, customers can apply for a return or exchange within 7 days of delivery (based on logistics records). Applications submitted after this period will not be accepted.

2. Acceptable Return/Exchange Situations

We generally accept returns or exchanges in the following situations:

• Received items do not match the order (wrong style/color/quantity).
• Items are damaged, severely scratched, or broken upon arrival.
• Items have obvious quality issues affecting normal use (excluding human damage).
• Received items are suspected to be defective or malfunctioning (subject to our inspection).

* When applying, please provide your order number, problem description, and clear photos for our follow-up.
* Minor color differences between the actual item and screen display are generally not considered a quality issue.

3. Non-Returnable/Non-Exchangeable Items

Due to hygiene, safety, or product nature, the following items are generally not returnable or exchangeable:

• Customized or personalized items (e.g., engraved, special orders).
• Items marked as "non-returnable" or "non-exchangeable" for promotional or clearance sales.
• Any items damaged due to improper use, storage, or human error.

4. Return Item Conditions

For non-quality issue returns, the following conditions must be met:

• Items must be in their original, unused condition.
• Original packaging, labels, accessories, manuals, and gifts (if any) must be included.
• A copy of the original purchase receipt or order confirmation email must be provided.

5. Return/Exchange Application Process

1. Contact our customer service within 7 days of delivery, providing your order number and problem photos.
2. After our confirmation, we will provide a return authorization and instructions.
3. Return the item(s) with all accessories and packaging (ensure proper packaging to avoid further damage during shipping).
4. Upon receiving and inspecting the returned item(s), we will arrange for an exchange or refund accordingly.

6. Return Shipping Arrangements

Shipping arrangements are generally as follows:

• Due to quality issues or incorrect shipments: Return/exchange shipping fees will be borne by our store, with specific arrangements to be explained by our customer service.
• Due to personal reasons (e.g., change of heart/incorrect selection): If a return is accepted, round-trip shipping fees will be borne by the customer.

7. Refund Method and Timeframe

Refunds will be processed after we confirm receipt of the returned item(s) and complete our inspection, typically within 7-14 working days. Refunds will be issued in the original payment method, with the actual refund time depending on the bank or payment platform.

* If the order used a coupon or discount code, the refund amount will be deducted by the used discount amount.
* In some cases, a processing fee may be charged (if applicable, it will be explained during the application process).

8. Special Cases and Our Final Decision

For any suspected abuse of the return policy, repeated returns, or unreasonable requests, we reserve the right to refuse return or exchange services and close the account.

In case of any discrepancies between the English and Chinese versions of this policy, the Chinese version shall prevail. We reserve the right to revise this return policy at any time without prior notice, and the latest terms will be posted on our website.

9. Return Inquiry

If you have any questions about our return and exchange arrangements, please contact us:

• 📧 電郵：cs@imobo.com.hk
• 📞 電話：+852 27499938
• 💬 WhatsApp：+852 9474 2820

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