FAQ

How can I place an order?

You need to fill all the necessary information including full address, City, Country/Region, Zip Code, phone number, full name, email address etc. to deliver your order.

If I want to cancel or change my order?

If customer wants to cancel or change order, please contact us, MOBO will check and approve depends on the situations. No cancellations or changes could be made after order dispatch.
Please note MOBO is not responsible for PayPal currency exchange loss for refunding the cancelled order. MOBO is also unable to refund the price difference for changing to cheaper item.

Shipping and delivery

What are your shipping charges?

If each order with amount is under USD100, there is USD10 extra shipping charge. If over USD100, will be free shipping.This is only accplicable for Hong Kong local shipment.

How long does it take to ship?

Order will be processed within 7 working days and normally need around 10-20 working days for delivering the products, tracking number will be provided by email. PLEASE NOTE MOBO does not ship orders on Saturdays, Sundays or on Hong Kong public holidays.

Can MOBO ship item to my region/country?

We cannot ship to P.O. Boxes, military addresses. Please check with us cs@imobo.com.hk if you are not sure the region/country is available to ship or not.

Returns

We want you to enjoy your shopping experience with us, but if you would like to return a product, please check our Warranty.

Returns is only available the products bought from our website, products which buy from other seller sources such as Amazon, eBay etc. are not available for return.

Privacy and security

MOBO does not sell or rent the information collected from customers to any third parties. For more detailed information, please read our Privacy Policy.